Booking fees

Booking fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Booking fees vary depending on:

  • point of sale (online, Air France ticket office, etc.),
  • place of issuance (online or by phone, etc.).

Ticket changes

Change made on www.airfrance.com.vn or at a Self-Service KioskChange made at an Air France airport counterChange made at an Air France ticket office
Ticket purchased on airfrance.com.vn or at an Air France ticket counter Not availableNot available25 USD
Ticket purchased on a third-party site or travel agency Change request to be completed referring to the third-party or travel agency used to purchase the ticket

Refunds

Refund requested on www.airfrance.com.vn   Refund requested at an Air France airport counter   Refund requested by phone or at an Air France ticket office
Ticket purchased on airfrance.com.vn or at an Air France ticket counter Available Not available 30 USD
Ticket purchased from a     third-party site or travel agency Refund request to be completed referring the third-party or travel party site or travel agency used to purchase the ticket*

* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.